Under the Distance Selling Regulations (DSR), most items can be returned by consumers (This does not apply to Business Customers) for a full refund providing you notify us of your wish to cancel your order in writing within 14 days of receiving them. All items must be in an as new condition and UNUSED in the original packaging, Please note this only applies to UNUSED products by definition "not connected" even if only for a few seconds. The packaging must not have been damaged or altered by the customer and all items must be complete with all seals/shrink wrap intact. Return of the goods will be at the customers cost and risk, we are unable to refund any items which are received damaged or showing signs of use.
1) Please write to us at support -@ - intamicro.co.uk with the following information:
Your full name, address and a daytime contact telephone number
Your original intamicro order number
The reason you wish to return the item (is it faulty, unwanted or was it damaged in transit?)
Important: We will send you applicable instructions within 72 hours. Please do not return goods until you have received our reply. Please note items received without a valid RMA returns number may be delayed as it will make it impossible for us to trace your return, thus delaying your refund.
Our returns address is:
Commtech IT Solutions Ltd
Unit 16 Central City Industrial Estate
Consumer Damaged, Incomplete or Incorrect Items
2. Let us know straight away
If any items arrive damaged, incorrect or incomplete then you must inform us within 3 working days of receipt by email please include your order number and telephone number in case we need to contact you, please also include the nature of the problem. If a delivery has not been completed then we must be notified within 14 days of the purchase date. If the Customer fails to notify us in writing within the stated timeframes in this paragraph then the Company shall not be liable for any loss or damage claims.
3. We process your return request
Once you've submitted your return details to us, we will then process your return and issue a "Returns Number" (RMA) and organise a convenient collection day for our carrier to collect the items. If we need any further information we'll contact you, so it's important to provide a telephone number where we will be able to reach you during office hours. Please ensure the reurns number is clearly marked on the outer packaging as failure to do this will result in delays processing your return / replacement.
4. Testing Procedure
Once the item has been returned it will be thoroughly inspected and tested by our technicians. If the goods returned are found not to be faulty or as described it will be returned at your expense, in this instance you will have 14 days to arrange collection of the products after which the item will be diposed if collection does not take place within 14 days, however if found to be faulty we will offer a full replacement or full refund without delay.
All refunds will be made as soon as possible or at the latest within 30 days of agreeing to give the refund
6. Replacement process
We operate a very effective replacement process. Once your return has been processed, we will then send you your replacement. If the replacement is out of stock or unavailable we will issue a full refund.
Consumer Faulty items
7. Is the item really faulty?
Let us know by email please include your order number and telephone number in case we need to contact you please also include the nature of the problem and what actions you have taken. Please send your email to support - @ - intamicro.co.uk - Do not send your item back to us without an authorised returns number supplied by support - @ - intamicro.co.uk as this will cause delays with processing your return
7 a. It is your responsibility to ensure that the item is securely and safely packaged when returning any items to us. We cannot accept liability for loss or damage in transit for items that are insufficiently packaged. we recommend using an insured signed for service as proof of delivery.
7 b. When tested if found to be faulty we will replace or refund without further delay. If the product is found to have no faults you will be charged for re-delivery of the product back to you, therefore we do ask customers to eliminate all other potential faults before returning any products.