Business customers Only
If you're a business customer we do not usually accept a return unless faulty. We'll try to help out when we can but some products have a limited resale potential. We look at all cases on an individual basis and if we decide to accept the return solely at our discretion a 30% re-stocking fee will be applied. Please note this only applies to goods delivered within the last 5 days, also the goods must be UNUSED products by definition "not connected" even if only for a few seconds, this Excludes special orders or orders above the value of £1000 where returns will not be accepted unless faulty. If we do accept a return at our discretion the cost and risk of the return will be solely the customers responsibility.
1) Please write to us at firstname.lastname@example.org with the following information:
Your Business name and address and a daytime contact telephone number
Your original intamicro order number
The reason you wish to return the item (is it faulty, wrong part ordered or was it damaged in transit?)
We will send you applicable instructions within 72 hours. Please do not return goods until you have received our reply. Please note items received without a valid RMA returns number will be rejected
Our returns address is:
Commtech IT Solutions Ltd
Unit 16 Central City Industrial Estate
Damaged Items (Business Customers Only)
2. Let us know straight away
If any items arrive damaged, incorrect or incomplete then you must inform us within 3 working days of receipt by email please include your order number and telephone number in case we need to contact you, please also include the nature of the problem. If a delivery has not been completed then we must be notified within 14 days of the purchase date. If the Customer fails to notify us in writing within the stated timeframes in this paragraph then the Company shall not be liable for any loss or damage claims.
3. We process your return request
Once you've submitted your return details to us, we will then process your return and issue a "Returns Number" (RMA) and organise a convenient collection day for our carrier to collect the items. If we need any further information we'll contact you, so it's important to provide a telephone number where we will be able to reach you during office hours. Please ensure the returns number is clearly marked on the outer packaging as failure to do this will result in delays processing your return / replacement.
4. Testing Procedure
Once the item has been returned it will be thoroughly inspected and tested by our technicians. If the goods returned are found not to be faulty or as described it will be returned at your expense and an admin fee of £7.50 will be chargeable to cover any costs incurred, in this instance you will have 14 days to arrange collection of the products after which the item will be diposed if collection does not take place within 14 days, however if found to be faulty we will offer a full replacement or full refund
All refunds will be made as soon as possible or at the latest within 30 days of agreeing to give the refund
6. Replacement process
We operate a very effective replacement process. Once your return has been processed, we will then send you your replacement. If the replacement is out of stock or unavailable we will issue a full refund.